FREQUENTLY ASKED QUESTIONS (FAQ)
GENERAL
- 1
Why RoyalJeet?
RoyalJeet stands as India's premier online betting destination, providing players with a sophisticated suite of world-class gaming options. As the most trusted name in the industry, RoyalJeet members enjoy:
100% Welcome bonus on first deposit
Unlimited deposit bonus
Limitless rewards, including cashback and various redemption offers
Speedy deposit & withdrawal
24/7 world class customer service
1
Why RoyalJeet?
- 2
What kind of games can I play at RoyalJeet?
We pride ourselves on offering a diverse library of top-tier gaming products. At RoyalJeet, you'll find:
Live dealer favorites such as Roulette, Baccarat, AndarBahar, Dragon Tiger, and Sic Bo
Progressive slots games
A massive collection of both traditional and modern video slots
Premium table games, including poker and blackjack
E-Games
2
What kind of games can I play at RoyalJeet?
- 3
Can I play RoyalJeet games for free?
Yes, the majority of our titles include a free-play mode for practice.
3
Can I play RoyalJeet games for free?
- 5
My game is not loading. What to do?
We recommend clearing your browser's cookies and cache, then restarting the application.
5
My game is not loading. What to do?
- 6
Where can I find details about your affiliate program?
You can find everything you need to know about our affiliate opportunities, including contact details, on the dedicated RoyalJeet Affiliate Program page.
6
Where can I find details about your affiliate program?
- 7
What happens if my internet cuts out during a game?
Don't worry—every round is logged in our system, so any successful bets remain valid. For a detailed explanation, please refer to the RoyalJeet disconnection policy.
7
What happens if my internet cuts out during a game?
- 8
Is there a way to quickly find my favorite games?
Just log in and click the heart icon in the top navigation bar. Your preferred games will be listed in the 'Favorites' section, which updates automatically based on what you play most.
8
Is there a way to quickly find my favorite games?
- 9
I've encountered a technical glitch or error while playing. What should I do?
Please reach out to our support team and provide the following details so we can help:
Game/Game ID
The approximate or exact time the issue occurred
Your stake amount and the account balance both before and after the round
A description of the error or the specific message you saw (a screenshot is highly recommended)
9
I've encountered a technical glitch or error while playing. What should I do?
- 10
Is it possible to run multiple games simultaneously?
No.
10
Is it possible to run multiple games simultaneously?
- 11
My video stream is lagging or freezing. How can I fix this?
Try closing any other open programs on your device. You might also try lowering your screen resolution or adjusting the size of your browser window.
11
My video stream is lagging or freezing. How can I fix this?
- 12
What is the procedure if a live dealer makes a mistake?
If a dealer error occurs, the round is paused immediately while the pit boss is notified. We'll keep you updated via the chat; if the issue can't be resolved right away, the round will be voided and your funds refunded.
12
What is the procedure if a live dealer makes a mistake?
- 13
Can I ask the dealers or the pit boss for help with my account settings?
No.
13
Can I ask the dealers or the pit boss for help with my account settings?
- 14
Where can I check the betting limits for live casino tables?
You can find the minimum and maximum bet requirements listed right under the name of each table.
14
Where can I check the betting limits for live casino tables?
- 15
Where I can find the game rules?
Detailed rules for each game are available directly within the game interface.
15
Where I can find the game rules?
Registration and Login
- 1
How do I sign up for a RoyalJeet account?
Getting started is simple. Just follow these steps:
Click the 'Join Now' button located in the top-right corner of the screen
Fill out the form
Accept the terms and conditions box
Click the Signup button
1
How do I sign up for a RoyalJeet account?
- 2
What information do I need to provide?
To set up your RoyalJeet account, we'll need you to provide a few details:
Username
Email address
Password
Mobile number
2
What information do I need to provide?
- 3
I'm having trouble registering my account.
Our system will highlight any missing or incorrect information during the sign-up process. Please double-check the following:
Are all the required fields filled out accurately?
Did you enter a valid email address?
Do you perhaps already have an existing account with us?
Is the username you chose already being used by someone else?
3
I'm having trouble registering my account.
- 4
Forgotten your username?
If you can't remember your username, just follow these simple steps.
Contact Customer Service
Provide your e-mail
Mobile number
4
Forgotten your username?
- 5
Forgotten your password?
If you've forgotten your password, here is how to recover it.
Select 'Forgot Password?'. You can find this link directly below the login fields at the top of the page.
Enter the email address and username you used when signing up. Then, solve the security captcha and hit 'Submit'.
We will send you a one-time password (OTP) via message to reset your credentials.
5
Forgotten your password?
- 6
Is there a minimum age requirement to join?
Yes. To comply with regulations, users must be at least 18 years old to create an account.
6
Is there a minimum age requirement to join?
- 9
Can I create an account for a friend or family member?
No. Accounts are strictly personal. You are solely responsible for maintaining the security of your login credentials.
9
Can I create an account for a friend or family member?
- 10
I can't register because the system says my data is already in use. What's happening?
Please get in touch with our Customer Service team for further assistance.
10
I can't register because the system says my data is already in use. What's happening?
- 11
Can I register more than one account?
Please note that each person is permitted only one registered account.
11
Can I register more than one account?
- 12
I'm unable to log in to my account. What should I do?
Keep in mind that passwords are case-sensitive. For security, your account will be locked after three failed login attempts. If this happens, contact Customer Service to unlock it.
12
I'm unable to log in to my account. What should I do?
Account and Verification
- 1
What is KYC?
KYC, or 'Know Your Customer,' is a standard verification process used to confirm a user's identity through official, reliable documentation.
1
What is KYC?
- 2
Which documents are required for the KYC process (optional)?
Depending on the verification needs, we may ask you to submit one or more of the following:
National Identification (ID) card
Passport
Driving License
Important: All uploaded documents must be clear and legible, showing your full name, date of birth, a photo, and the expiration date.
2
Which documents are required for the KYC process (optional)?
- 3
Am I allowed to update the personal information on my account?
Yes. For example, you can update your gender by doing the following:
Log in to your account
Open the dropdown menu next to your username and select 'Account'
Click “Edit Profile”
Update the necessary details
Click “Update Profile” button
For any other modifications to your profile, please contact Customer Service to go through the identity verification process.
3
Am I allowed to update the personal information on my account?
- 4
What happens if I choose not to provide the KYC documents?
The KYC process is used solely to verify the authenticity of your account.
4
What happens if I choose not to provide the KYC documents?
- 5
Are my documents safe?
Your documents are stored on a highly secure server. For your own privacy, we encourage you to mask any overly sensitive information on the copies you send us.
5
Are my documents safe?
- 6
Why do you need my personal details?
To comply with legal regulations, we must verify the identity of all our players.
6
Why do you need my personal details?
- 7
Is gambling permitted for minors at RoyalJeet?
At RoyalJeet, gambling is strictly prohibited for anyone under the age of 18.
7
Is gambling permitted for minors at RoyalJeet?
- 8
How do I close my account?
If you wish to close your account, please get in touch with our Customer Service team.
8
How do I close my account?
- 9
How much time does the verification process usually take?
Your documents will typically be reviewed and verified within 24 hours.
9
How much time does the verification process usually take?
- 11
Can I give you a photocopied document?
We recommend uploading a clear photo of your document; please avoid using black and white copies.
11
Can I give you a photocopied document?
- 12
What should I do if I don't have the required documentation?
Please get in touch with our Customer Service team for further assistance.
12
What should I do if I don't have the required documentation?
ROYALJEET MOBILE
- 1
How do I play games on my tablet or phone?
You can access RoyalJeet via your mobile browser on a phone or tablet, or simply scan the QR code to install the RoyalJeet app.
1
How do I play games on my tablet or phone?
- 2
Will the RoyalJeet app work on my device?
The RoyalJeet app is fully compatible with Android devices as well as iPhones and iPads.
2
Will the RoyalJeet app work on my device?
BANKING
- 1
What deposit methods do you accept?
The following methods are accepted:
Bank Transfer (IMPS/NEFT/RTGS)
We accept various Credit and Debit cards, including Visa, MasterCard, and Rupay.
Digital wallets such as Gpay, PhonePe, PayTM, and BHIM are also supported.
NetBanking (direct)
All deposits made with real money carry a 1x wagering requirement. Alternatively, you can use your Jeet Privilege Loyalty Points as playing credits.
1
What deposit methods do you accept?
- 2
How do I deposit funds?
To make a deposit:
Log in to your account
Open the dropdown menu next to your username and select “Deposit”.
Choose your preferred payment option. If you wish to use Net Banking, please reach out to Customer Service for assistance.
Enter the amount of deposit
Enter your payment details
Confirm your deposit
2
How do I deposit funds?
- 3
What are the minimum and maximum limits for deposits?
The minimum and maximum amounts you can deposit vary depending on the payment method you choose.
METHOD
LIMITS PER TRANSACTION
Min
Max
We accept various Credit and Debit cards, including Visa, MasterCard, and Rupay.
INR 2
INR 10,00,000
Bank Transfer (IMPS/NEFT/RTGS)
INR 2
No limit
Wallets like Gpay, PhonePe, PayTM
INR 2
INR 10,00,000
NetBanking (direct)
INR 2
INR 10,00,000
3
What are the minimum and maximum limits for deposits?
- 4
What are the minimum and maximum limits for withdrawals?
METHOD
LIMITS PER TRANSACTION
Min
Max
Online Withdrawal
INR 100
No Limit
4
What are the minimum and maximum limits for withdrawals?
- 5
What currencies do you accept?
We only accept INR: Indian Rupees.
5
What currencies do you accept?
- 6
How do I withdraw funds?
To make a withdrawal:
Log in to your account
Open the dropdown menu by your username and click on “Withdraw”.
To set up where your funds will be sent, click the \"Add Bank Account\" button and enter your details.
Select the \"Fill Withdrawal Form\" button, enter all the necessary information, and then hit \"Submit\".
6
How do I withdraw funds?
- 7
How do I deposit via Bank Transfer?
To make a deposit:
Log in to your account
Click the “Deposit” button located in the main menu or at the top right of your browser window.
Navigate to the \"Deposit\" section of your account and select the \"Bank Transfer\" tab.
Enter the amount you wish to fund and click “Proceed to Pay”.
Complete the transfer using the bank details provided in the link you received.
Click \"Continue\" and provide the UTR or Reference number for your transaction.
To ensure your funds are credited without delay, please double-check that all submitted information is accurate.
7
How do I deposit via Bank Transfer?
- 8
What is the process for depositing via a Credit or Debit card?
To make a deposit:
Log in to your account
Click the “Deposit” button located in the main menu or at the top right of your browser window.
Go to the account page, open the \"Deposit\" tab, and then select your preferred “Payment Type”.
Input the amount you want to add and click the “Deposit” button.
You will be automatically redirected to a secure payment gateway.
Enter the required payment details to finalize the transaction.
Once the payment is complete, you will be sent back to the RoyalJeet website.
8
What is the process for depositing via a Credit or Debit card?
- 9
How do I fund my account using wallets like Gpay, PhonePe, or PayTM?
To make a deposit:
Log in to your account
Click the “Deposit” button located in the main menu or at the top right of your browser window.
Go to the “Deposit” tab and choose “Bank Transfer” as your payment method.
Under the “Bank Transfer” section, pick the specific wallet you're using and enter the deposit amount.
Scroll to the bottom of the page and click “Continue to pay” to confirm the transaction.
Use your wallet app to send the funds to the specified UPI address.
After the transfer is done, enter the UTR/Reference number on the following page; your funds will be credited automatically within 5 minutes.
9
How do I fund my account using wallets like Gpay, PhonePe, or PayTM?
- 10
What is the procedure for direct Net Banking deposits?
To make a deposit:
Log in to your account
Click the “Deposit” button located in the main menu or at the top right of your browser window.
In the “Deposit” tab, select “Deposit” as your chosen method.
Select your desired payment method
Enter the amount you wish to transfer into the designated field.
Confirm your transaction by clicking the “Deposit” button at the bottom of the page.
You will receive a confirmation notification once the payment has been processed.
10
What is the procedure for direct Net Banking deposits?
- 11
How can I use Mobikwik, BHIM, or similar wallet apps?
To make a deposit:
Log in to your account
Click the “Deposit” button located in the main menu or at the top right of your browser window.
Go to the “Deposit” tab and choose “Bank Transfer” as your payment method.
Under the “Bank Transfer” section, pick the specific wallet you're using and enter the deposit amount.
Scroll to the bottom of the page and click “Continue to pay” to confirm the transaction.
Use your wallet app to send the funds to the specified UPI address.
After the transfer is done, enter the UTR/Reference number on the following page; your funds will be credited automatically within 5 minutes.
11
How can I use Mobikwik, BHIM, or similar wallet apps?
- 12
Is it safe to handle my deposits and withdrawals here?
Absolutely. RoyalJeet only utilizes certified and highly secure payment gateways to protect your funds.
12
Is it safe to handle my deposits and withdrawals here?
- 13
Are there any fees associated with depositing or withdrawing money?
RoyalJeet does not charge any additional fees for deposits or withdrawals.
13
Are there any fees associated with depositing or withdrawing money?
- 14
How can I cancel withdrawal?
If you have a withdrawal request currently pending and wish to cancel it, please contact Customer Service.
14
How can I cancel withdrawal?
- 15
How long does it take for my deposit to reflect in my account?
The processing time varies depending on the payment method you used; please see the estimated times below:
METHOD
Estimated Time
Credit Cards, NetBanking
Instant
Bank Transfer (IMPS/NEFT/RTGS)
5 mins - 15 mins
Wallets
1 - 5 mins
NetBanking
Instant
15
How long does it take for my deposit to reflect in my account?
- 16
How long does the withdrawal process take?
Withdrawals usually take between 1 and 15 minutes. This can vary depending on the current queue or potential maintenance issues with your bank's systems.
16
How long does the withdrawal process take?
- 17
Am I required to make a deposit when I create my account?
No, there is no mandatory initial deposit unless you want to start placing bets right away.
17
Am I required to make a deposit when I create my account?
- 18
Can someone else deposit money into my RoyalJeet account for me?
No, for security reasons, RoyalJeet cannot accept deposits from third parties; funds must come from the account holder.
18
Can someone else deposit money into my RoyalJeet account for me?
- 19
Why was my withdrawal cancelled?
Your request may have been declined for the following reasons:
The required wagering conditions have not yet been fulfilled.
An incorrect or unsupported withdrawal method was used.
The withdrawal was requested to be sent to a bank account that does not belong to the account holder.
We have requested identity verification. If these documents aren't provided within 72 hours, the request will be cancelled and the funds returned to your balance.
Your account is currently undergoing additional security verification.
19
Why was my withdrawal cancelled?
PROMOTIONS
- 1
Where can I find information about current bonuses and promotions?
All available offers and bonuses are listed on the dedicated Promotion page.
1
Where can I find information about current bonuses and promotions?
- 2
Where can I check my active promotion?
To view and manage your active promotions, follow these steps:
Log in to your account
Click the dropdown menu next to your username and select “Promotion”.
Review your promotion history to see the details of your active rewards.
2
Where can I check my active promotion?
- 3
Why are some of my funds unavailable after activating a promotion bonus?
A portion of your balance is tied to the specific product associated with the offer; these funds will be released once you fulfill the wagering requirements.
If you want to check your promotional balance, just sign in to your account and select “Wallet” from the dropdown menu next to your username. From there, you can view the following details:
Main (withdraw) Balance
Promotion Balance
Product Wallet
3
Why are some of my funds unavailable after activating a promotion bonus?
- 4
How can I claim my bonus?
Getting your bonus is easy—just follow these simple steps:
Go to Promotion Page
Click on the respective promotion
Click on “Join Promotion”
Now, enter the amount you'd like to use and activate your promotion.
4
How can I claim my bonus?
- 5
How do I cancel my active promotion?
If you need to cancel an active promotion, please reach out to our Customer Service team.
5
How do I cancel my active promotion?
- 6
What is wagering requirements?
The wagering requirement is essentially a multiplier. It tells you how many times you need to bet your bonus amount before those winnings become available for withdrawal.
6
What is wagering requirements?
- 7
Do you offer any first deposit bonus?
Absolutely. New members at RoyalJeet can take advantage of a 100% bonus on their first deposit.
7
Do you offer any first deposit bonus?
- 8
How do different casino games contribute toward the wagering requirements?
The contribution rates vary depending on the type of game you play; here is the breakdown:
All Slot Games: 1:1
All Live Casino Games: 6:1
All Table Games: 1:1
8
How do different casino games contribute toward the wagering requirements?
- 9
Do you have a bonus for referring friends?
We do! Once your friend signs up, you can either track the progress on the referral page or contact Customer Service. You'll receive a bonus of INR 300 once your friend deposits a total of 5k or more and meets the wagering criteria.
9
Do you have a bonus for referring friends?
- 10
How do I set or update my nickname in the live casino?
You'll be asked to pick an alias the moment you join a table, which will be your permanent handle for future sessions. Please note that some games may simply use your account username automatically.
10
How do I set or update my nickname in the live casino?
- 11
Where can I find the history of the games I've played?
You can review your past activity by going to your profile menu and selecting the relevant category: live-casino history, casino-history, or slot-history.
11
Where can I find the history of the games I've played?
JEET PRIVILEGE PROGRAM
- 1
What is Jeet Privilege?
Jeet Privilege is our premier loyalty program, designed to reward our most dedicated RoyalJeet players.
1
What is Jeet Privilege?
- 2
Where do I find my Loyalty Points?
To see your progress, log in and select “Jeet Privilege” from the dropdown menu by your username. The Loyalty tab will display your current membership tier and accumulated points.
2
Where do I find my Loyalty Points?
- 3
How can I become a member of the Jeet Privilege Program?
Any RoyalJeet player can join the program simply by creating an account and making their first deposit.
If you already have an account and have deposited, you're already a part of the program.
3
How can I become a member of the Jeet Privilege Program?
- 4
How do I earn Loyalty Points?
You accumulate Loyalty Points by playing any of our games. The number of points you earn depends on the game type and its specific wagering requirements.
4
How do I earn Loyalty Points?
- 5
Is there any Bonus Loyalty Points?
Yes, this feature is available to all members in the Silver Tier and above.
5
Is there any Bonus Loyalty Points?
- 6
How do I redeem Loyalty Points?
To redeem Loyalty Point:
Log in to your account
To exchange your points, navigate to the LP Redeem section via either the Deposit or Jeet Privilege tabs.
Specify the amount of cash you want to receive based on your tier's exchange rate and click “Redeem.” Please keep in mind that only multiples of INR 500 are accepted.
Your Loyalty Points will be deducted, and the cash will be credited to your account instantly.
6
How do I redeem Loyalty Points?
PRIVACY & SECURITY
- 1
Is RoyalJeet secure?
Yes. RoyalJeet follows rigorous privacy policies to ensure your personal information is safe. We use high-level encryption to keep all user data confidential.
1
Is RoyalJeet secure?
- 2
Are RoyalJeet’s games fair?
Yes. With the exception of Live Casino, all RoyalJeet games utilize a certified Random Number Generator (RNG). This ensures that outcomes are determined by complex algorithms, making the games fair for everyone.
2
Are RoyalJeet’s games fair?
- 3
Does RoyalJeet use cookies?
Yes, RoyalJeet uses cookies to optimize the platform and ensure you have the best possible gaming experience.
3
Does RoyalJeet use cookies?
- 4
What exactly is my personal data used for?
Your information may be used for the following reasons:
RoyalJeet account signup
Deposit/withdrawal validation
Identity verification process
To send you marketing updates and news about special promotions.
To detect fraudulent activity and ensure a secure environment for all RoyalJeet players.
4
What exactly is my personal data used for?